RETURN & REFUND POLICY

1. Return Eligibility

We accept returns or exchanges only for eligible products under the following conditions:

The return request is raised within 7 days of delivery.
The item is unused, unwashed, and in original condition.
All tags, packaging, and accessories are intact.
The product does not have stains, perfume, makeup marks, damage, or signs of use.

Returns that do not meet these conditions may be rejected.

For hygiene and safety reasons, certain items may not be eligible for return or exchange unless received damaged or incorrect.

Non-returnable items may include:

If you receive:

please contact us within 48 hours of delivery with:

After verification, we may offer a replacement, exchange, store credit, or refund, as applicable.

To request a return or exchange, please contact us through:

Email: hofv21@gmail.com
WhatsApp/Phone: +91 9967603246

Approved returns must be shipped or handed over for pickup as instructed by us.

Once the returned product is received and inspected, eligible refunds will be processed to the original payment method within 5–10 business days.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or store credit.

Shipping charges, COD charges, platform fees, or convenience fees (if any) may be non-refundable unless the return is due to our error.

Exchanges are subject to:

If the requested replacement product is unavailable, we may provide store credit or refund, as applicable.

Orders may only be cancelled before dispatch.

Once shipped, cancellation requests may not be accepted.

We reserve the right to refuse returns or refunds if:

Nothing in this policy limits rights available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019.