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TERMS & CONDITIONS

1. General Information

This website is operated by House of Veils

For customer support, you may contact us at:

These Terms are governed by applicable laws of India, including but not limited to:

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020

  • Information Technology Act, 2000

 

2. Eligibility

By using this website, you confirm that you are legally capable of entering into binding contracts under applicable Indian laws, or that you are using the website under the supervision of a parent or legal guardian.

If you are under 18 years of age, purchases on the website should be made with the involvement of a parent or guardian.

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3. Products & Product Information

We strive to ensure that all product descriptions, images, colors, pricing, and specifications are displayed as accurately as possible.

However:

  • Slight color variations may occur due to lighting, photography, or screen settings.

  • Fabric texture and drape may vary slightly.

  • Minor measurement variations may occur in stitched or handcrafted products.

All products are subject to availability.

We reserve the right to discontinue or modify products without prior notice.

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4. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) and inclusive/exclusive of GST as applicable.

We reserve the right to modify prices at any time without prior notice.

Accepted payment methods may include:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Cash on Delivery (where available)

Orders will be processed only after successful payment confirmation.

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5. Shipping & Delivery

Estimated delivery timelines are displayed for convenience and may vary depending on:

  • Delivery location

  • Courier availability

  • Festivals, strikes, weather, or unforeseen circumstances

We shall not be held liable for delays caused by third-party logistics providers or force majeure events.

Risk and ownership of products pass to the customer upon successful delivery.

 

6. Cancellation Policy

Orders may only be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be accepted.

If cancellation is approved, refunds will be processed as per our Refund Policy.

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7. Return, Exchange & Refund Policy

Customers may request returns or exchanges only in accordance with our Return Policy.

Products must be:

  • Unused

  • Unwashed

  • In original packaging

  • With all tags intact

Returns may be rejected if products show signs of use, damage, perfume, makeup stains, or alteration.

For hygiene and safety reasons, certain categories may be non-returnable unless defective or damaged upon delivery.

Refund timelines may vary depending on the payment provider or banking institution.

Under Indian consumer law, customers are entitled to remedies against defective, deficient, damaged, or misrepresented goods.

 

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Upload malicious software or harmful code

  • Attempt unauthorized access to systems or data

  • Engage in fraudulent transactions

  • Misuse coupons, promotions, or referral programs

  • Post false, defamatory, abusive, or misleading content

We reserve the right to suspend or terminate accounts violating these Terms.

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9. Intellectual Property

All content available on this website, including but not limited to logos, product images, photographs, graphics, text, website design, and branding materials, are owned by or licensed to House of Veils.

Unauthorized copying, reproduction, distribution, modification, or commercial use of any content from this website without prior written permission is prohibited.

Any third-party trademarks, images, or brand names appearing on the website remain the property of their respective owners.

 

10. Privacy

Your use of this website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in the Privacy Policy.

 

11. Limitation of Liability

To the maximum extent permitted under Indian law:

  • We shall not be liable for indirect, incidental, special, or consequential damages.

  • Our liability shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes consumer rights available under applicable Indian laws.

 

12. Third-Party Services

Our website may contain links or integrations with third-party services including:

  • Payment gateways

  • Shipping providers

  • Social media platforms

We are not responsible for the content, policies, or practices of such third parties.

 

13. Force Majeure

We shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Pandemic

  • Government restrictions

  • War

  • Strikes

  • Internet failures

  • Logistics disruptions

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14. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, customers may contact our Grievance team for complaints or concerns through following:
Email: info@houseofveils.com
Contact Number: +91 9967603246

We aim to acknowledge complaints within 48 hours and resolve them within a reasonable period in accordance with applicable laws.

 

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Maharashtra

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16. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the revised Terms.

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